The questions we answer every week.

Within 12 hours on a working day, and usually faster if you send the artwork with the enquiry. You get the price and a digital mockup in the same reply, so you can see what you are being quoted for.

Yes. A pre-production sample is made from your approved mockup and sent for sign-off. Bulk production starts only after you approve it, and the sample cost is credited against the order.

Samples take 3–10 days. Bulk production takes 10–30 days after sample approval, depending on the style and how many print colours are involved.

Yes. Mixed sizes, colours and print versions go on one order, quoted line by line so you can see what each combination costs.

Your pattern, artwork and print settings stay on file. A reorder two years later comes out of the same blocks, which is the point of keeping them.

Vector is safest: AI, EPS or PDF with text converted to outlines. If vector is not available, a PNG or JPG at 300dpi at the final print size works. Pantone numbers help if the colour has to match something.

Yes, by heat transfer or digital print. Screen printing is for one to four spot colours; if your artwork has gradients or photographs we will say so and quote the method that reproduces it.

We match on a strike-off before production. Fabric absorbs ink differently from paper, so expect a small shift; on jute and muslin it is larger. We show you the strike-off rather than describe it.

RPET from post-consumer bottles and organic cotton are both available. Ask for them by name and we will quote the difference against the standard fibre.

Opaque screen print, heat transfer or embroidery. Dark fabric is where cheap printing fails first, so this is one of the places we will push back on a low-cost method.

Ningbo, Shanghai or Shenzhen, whichever suits your forwarder. We quote FOB, CIF, EXW, DDP or DDU — tell us which one your side needs.

T/T, L/C, D/P D/A, PayPal, Western Union or Escrow. Larger orders usually run on a deposit with the balance against the bill of lading.

Yes. Standard is bulk-packed in export cartons sized to the order. Poly bags, hang tags, barcodes and individual retail packing are quoted as an extra step.